SHIPPING & HANDLING - SPAIN ONLY for outside Spain please email hola@paradisecandles.es
We ship all orders using Correos Tracked Service & we aim to ship all orders between 1 and 2 working days after the order has been processed, though we cannot ensure this at times when post volumes are high and post offices may be closed due to holidays.
If your order is required for a specific date, please allow enough time for this, you may also contact us via email stating your name and order number and we will do our best to ensure the order is processed and shipped accordingly.
We aim to dispatch all orders within 1 to 2 working days.
If you are not completely satisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURN PROCESS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hola@paradisecandles.es If your return is accepted, place the item securely in its original packaging and include your proof of purchase, and mail your return to the address provided by us. Items sent back to us without first requesting a return will not be accepted.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return, otherwise you return may not be accepted or processed.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Please contact us via email to arrange a refund or exchange.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.